A UX designer by trade, I'm interested in digital interfaces and data-driven design. I am passionate about pursuing the could-be's of life's experiences through design thinking, but I really love illustration and visual storytelling. Outside of work, I'm also a doodler/gym rat/tinkerer of code.


I'd be pleased to meet you! Reach me at carolyn.y.zhou@gmail.com.


Currently I'm working at PNC redesigning the Virtual Wallet experience.


Education

Carnegie Mellon University

Experience

Experience Designer • PNC Bank • Oct 2017 - present

  • Supporting and overseeing the design of Virtual Wallet, PNC's signature account and money management tool suite.

Digital Design Intern • PNC Bank • May - Jul 2017

  • Created journey maps, storyboards and user profiles to help the Digital Shopping, Buying, and Virtual Wallet team critically understand the physical context and experience of tablet use in retail banking.
  • Designed web sections for Online Banking and created graphics as needed.

Design Intern • BIT Systems • Jun - Aug 2016

  • Interface design: Designed dashboard layouts and mockups to optimize visualization of spatial data and algorithmic metrics. Rapidly prototyped and tested over 10 iterations.
  • Graphic: Rebranded a software application that provides modern visualization of big data.

Design Intern • LadyMarry • Jun - Aug 2015

  • Redesigned Android and iOS mobile interfaces to improve visual and navigational flow for a wedding planning and management startup.
  • Overhauled email template design to increase user engagement.

Skills

Development

  • User-centered research
  • User-centered design
  • Systems thinking
  • Rapid prototyping
  • Wireframing
  • Storyboarding
  • Illustration
  • Web development

Tools

  • Ps, Ai, Id, Ae, Xd
  • Sketch
  • Principle
  • Unity

Languages

  • HTML/CSS/JS
  • Python

You can get my résumé as a PDF.